Samson Eyewear Policies

Terms of Sale & Bespoke Policy
Professional Standards & Legal Compliance

Terms of Sale & Bespoke Policy

1. Prescription Accuracy & Responsibility

  • Customer Warranty: By placing an order, you warrant that you are not under 16 years of age, not registered blind or partially sighted, and that you possess a valid prescription issued by a registered practitioner within the last 24 months.

  • Verification: We reserve the right to verify your prescription with your testing Optometrist. We cannot be held responsible for visual discomfort resulting from inaccurate or expired prescription data provided by the client.

2. The Bespoke Nature of Our Products

  • Exclusion from Cancellation: In accordance with the Consumer Contracts Regulations, prescription lenses are classified as "made to a customer's specifications" and are therefore exempt from the standard 14-day right to cancel or "change of mind" returns.

  • Final Sale: Once lens production has commenced following your consultation, the order cannot be cancelled or refunded.

3. Lens Adaptation Period

  • Non-Tolerance Policy: We allow a 30-day adaptation period for all new prescription lenses (especially varifocals). If you experience persistent visual discomfort, please contact us for a professional re-evaluation.

  • Remedy: If a non-tolerance issue is verified by our supervising [DO/Optometrist], we will provide a one-time lens replacement of equivalent value at no additional charge.

4. Frame Fitting & Adjustments

  • Handover: Final adjustment and "fitting to the face" are included in our concierge service.

  • Third-Party Alterations: Our warranty is voided if the frames or lenses are adjusted, repaired, or altered by a third party not authorised by Samson Eyewear Concierge.

5. Delivery & Acceptance

  • Ownership of the goods passes to you upon delivery and full payment. Any physical defects in the frames must be reported within 48 hours of the concierge delivery.

Professional Standards & Legal Compliance

Our Commitment to Excellence

At Samson Eyewear Concierge, we pair luxury style with clinical precision. We operate in strict accordance with the Opticians Act 1989 and the standards set out by the General Optical Council (GOC).

Dispensing Protocols

  • Qualified Oversight: To ensure your visual health and the accuracy of your bespoke eyewear, all dispensing, measurements, and final fittings are conducted by, or under the direct supervision of, a GOC-registered, Qualified Dispensing Optician.

  • Prescription Requirements: We only dispense eyewear based on a valid prescription issued by a qualified practitioner within the last 24 months.

  • Eligibility: In compliance with UK law, we do not dispense prescription eyewear to individuals under the age of 16 or to those registered as blind or partially sighted.

Quality & Safety

  • Certified Sourcing: All frames and lenses are sourced exclusively from UK-registered wholesalers and laboratories that comply with UKCA and CE marking standards for Class I Medical Devices.

  • Regulated Standards: We are registered with the Medicines and Healthcare products Regulatory Agency (MHRA) to ensure all optical appliances meet statutory safety and performance requirements.

Data Privacy & Patient Confidentiality

Your health data is handled with the highest level of discretion. We are registered with the Information Commissioner’s Office (ICO) and fully comply with UK GDPR regarding the storage and processing of your optical prescriptions and personal information. You can read our full privacy policy here.